Returns & Exchanges Policy
At Kulottee, ensuring your satisfaction is our top priority. We work hard to process and ship orders within 2–3 business days once your payment is confirmed. As soon as your order is dispatched, a tracking number is provided so you can follow its journey.
Defective Products
If you receive an item that appears defective, please refer to our limited warranty guidelines for the next steps.
Return & Exchange Guidelines
Timeframe
You have 30 days from the purchase date indicated on your receipt to return or exchange your item. Unfortunately, requests submitted after this period cannot be accepted.
Change-of-Mind Returns/Exchanges
If you decide to return or exchange an item due to a change of mind, please ensure the product is unused, unopened, unmarked, and in its original condition. For orders containing multiple items or sets, all pieces must be returned together. Items designated as non-returnable or non-exchangeable are not eligible for return. Please note that customers are responsible for covering the return shipping fees on online orders.
Important Note
This policy supplements your statutory consumer rights under applicable law.
Condition of Returned Items
All returned items must include the original packaging, instruction manuals, accessories, and any complimentary gifts that came with your order. Additional fees may be charged if the item shows signs of wear, use, or damage, if parts are missing or improperly assembled, or if the product has been damaged due to accidents or misuse.
Returns Due to Quality Issues
If you are returning or exchanging an item due to a defect or quality issue, Kulottee will cover the return shipping costs and waive any restocking fees.
Returns for Personal Reasons
For returns initiated due to personal reasons, the customer is responsible for the return shipping costs. Once we receive the item, our team will inspect it to verify its condition and determine eligibility for a refund or exchange.
How to Initiate a Return or Exchange
To start the process, please contact us at [email protected]. Our support team will provide detailed, step-by-step instructions to guide you through the return or exchange process.
Additional Information
Returns that do not comply with these guidelines will not be accepted. Unauthorized returns are non-refundable, and Kulottee is not responsible for items lost during the return transit.
Approved Returns & Exchanges
If your return or exchange is approved, we will send you a prepaid return label along with detailed instructions. Ensure that you include all original packaging, accessories, and complimentary items with your return. Once we receive your return, we will notify you via email. Approved exchanges will be processed promptly, and refunds are typically issued within 1–3 business days to your original payment method, though it may take 5–7 business days for the refund to appear on your account.
Delayed or Missing Refunds
If you have not received your refund within the expected timeframe, please allow for extra processing time and then contact your bank or credit card provider. If the refund is still not reflected, please reach out to us at [email protected] for further assistance. We strive to resolve any refund-related issues within 1–2 business days.
For any further questions or assistance, please contact us at [email protected]. We’re here to help!
