Refund & Return Policy

Return & Exchange Policy

Shop with confidence at Kulottee — you can return eligible items within 30 days of delivery and receive a refund to your original payment method within 14 business days. Below is a detailed guide to help you navigate our simple and transparent return and exchange process.

Buy with Confidence at Kulottee
At Kulottee, we want you to love every purchase. If an item doesn’t meet your expectations, you may return it within 30 days of delivery. Once your return is approved, we’ll issue a refund to your original payment method within 14 business days. Here’s a clear breakdown of your rights and how our customer-focused return system works.

Quick Facts
Return window: 30 days from the date of delivery
Condition: Items must be unworn, unwashed, with original tags attached and packaging intact. Proof of purchase is required.
Return shipping: Customers cover return shipping unless Kulottee sent the wrong or defective item — in that case, we pay the cost.
Refund timing: Refunds are processed within 14 business days of approval. Please allow an additional 3–5 business days for your bank to post the credit.
Exchanges: Accepted only for defective items, incorrect shipments, or manufacturing errors. For size or style changes, return the original item and place a new order.

How to Request a Return — 3 Simple Steps
Email us: Send your request to support@kulottee.com. Include your full name, order number, reason for return, and a screenshot of your order confirmation.
Attach evidence (if applicable): If your item arrived damaged or defective, include clear photos or a short video to help speed up approval.
Ship the item: We’ll provide a Return Authorization (RMA) and return address. Once we receive and inspect the item (typically within 72 hours), we’ll confirm and issue your refund.

Why This Policy Benefits You
Clear & Transparent: Simple terms and timelines you can trust.
Fast Processing: Most returns are reviewed within 72 hours after receipt.
Customer-First: If we make a mistake, we cover all return shipping costs.
Try at Home: Order confidently — try your items and return what doesn’t fit.

Common Questions
Q: Can I exchange for a different size?
A: Exchanges are only accepted for defective or incorrect items. For size or style changes, return the original item and place a new order.

Q: Who pays for return shipping if the size doesn’t fit?
A: If the return is due to a fit issue, the customer covers shipping. If the return is due to a defect or our error, Kulottee pays the cost.

Q: How long until I get confirmation after shipping my return?
A: Returns are typically inspected and confirmed within 72 hours after we receive your package.

Q: I haven’t received my refund after 14 business days — what should I do?
A: First, check with your bank or payment provider. If the refund hasn’t posted, email support@kulottee.com, and we’ll investigate promptly.

Notes & Exceptions
Final sale / clearance items: Marked “final sale” products cannot be returned (clearly stated on product pages).
Custom or personalized items: Non-returnable unless defective.
Proof of defects: Providing photo or video evidence helps us process claims faster.

Need Help?
To start a return or if you have questions, contact us at support@kulottee.com. Our team will respond quickly to assist you.

Business Address: 625 Whispering Oak Dr, Southaven, MS 38671, United States
LLC: DONALD ROWAND LLC
Email: support@kulottee.com